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Client's Charter |
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As an organisation that seeks to deliver quality products and services to its customers, SEDC is committed to ensure Total Customer Satisfaction by achieving and where possible, going beyond, customer needs and expectations as outlined below:- | 1 | PROJECT MANAGEMENT | | | (a) | Acknowledge receipt of project proposal within the same day of recieving project proposal.
| | | (b) | Implement projects in accordance with specifications, within budget and schedule.
| | | (c) | Complete the handing over of properties to buyer/tenants within one week upon full payment of the puchase price and execution of Memorandum of Transfer | | | | | | 2 | ENTREPRENEUR MANAGEMENT
| | | (a) | Acknowledge receipt of application for BCIC programme or scheme on the same day receiving the application.
| | | (b) | Approve application for BCIC programmes/schemes which are within SEDC control within one (1) week from receiving the complete docments.
| | | (c) | Release BCIC loan within one (1) week of the date of agreement being signed. | | | (d)
| Deliver equipment to recipients of PUTERA scheme within one (1) month from the date of signing of contract with the supplier.
| | | (e) | Allocate at least thirty percent (30%) of the value of contract works in SEDC to Bumiputera status firm. | | | | | | 3 | FINANCIAL MANAGEMENT | | | (a) | Effect payment within seven (7) working days from the date of receipt of the complete documents by Payment Control Unit (PCU). | | | | | | 4 | HUMAN RESOURCE MANAGEMENT | | | (a) | Issue offer letter to new employees within one (1) week from the interview date.
| | | (b) | Allocate at least four (4) days of training per year per staff.
| | | | | | 5 | QUALITY MANAGEMENT | | | (a) | Acknowledge receipt of customer feedback on the same day of receiving the feedback.
| | | (b) | Act on customer feedback within seven (7) working days from receiving the feedback. | | | | | | | | Revised: 22 May 2009 |
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Client's Charter / Quality Objectives
